Are glass dildos safe?

Yes in fact they are quite safe and in terms of germs and disease it is the
safest material to use for adult toys. XXX toys have been rigorously tested and proven to be extremely durable. Our products are kiln tempered for as much as 24 hours at extreme temperatures metabolically strengthening the Pyrex and making it resilient to extreme temperature changes. Of course as with any glass if dropped on a concrete floor it will break and if you notice any chips or cracks in your toy you should dispose of it immediately.
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Why are glass dildos so expensive?

Basically because they are time consuming, labor intensive products to create. Some of our pieces take 2-6 hours to form (ourlampworkers are master glassblowers, with years of training and experience) then the piece is kilned. The annealing process, which strengthens the glass dildo, takes 24 hours or more to heat and cool down. You may see glass dildos available at lower prices but believe us when we say you can tell the difference! Beware of Glass dildos that are made of a cheaper grade glass, done by inferior blowers or maybe even cast by children in China! In glass glass sex toys, as with anything else, "you get what you pay for" and with XXX glass dildos you simply get the best...
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Is there a way to test the glass for flaws?

All XXX Glass is Polariscope tested both in it's raw stock form and after the pieces are finished to ensure that they are free of flaws. A Polariscope is a laboratory tool that can be used to identify and evaluate residual strain in annealed glass containers and similar products. It provides an effective tool for determining structural, annealing and resultant temper stresses and the presence of compositional irregularities in many types of glass or related products.
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How long is the order processing time?

Our standard turn around time is under 72 hours. Once your order has been shipped we will E-mail you with any available tracking information for you to monitor it's progress. If your item is out of stock you will be E-mailed with the approximate delay time to determine whether you still want to place the order.

**Note: Orders placed after 3pm pst Friday will be processed the morning of the next business day.
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Can I order by mail?

Yes, we do accept mail orders just CLICK HERE to print out our order form. We accept checks, money orders or cashiers checks but your order will be held for the payment to clear. The standard processing time for mail orders is 2 weeks.
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What types of payment do you accept?

For online, fax & phone orders we accept Visa, Mastercard, Discover & American Express. For mail, orders we accept Visa, Mastercard, Discover, American Express, personal check, money orders & cashiers checks. *Orders paid by check will not ship until the check clears. PLease allow a 10-day check clearing period on personal checks..
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What are my shipping options?

Please Visit:
http://www.xxxglass.com/shipping.html.
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Can I order by phone?

Yes, we do accept Credit Card orders over the phone. Please call:
877-371-3862 (Monday thru Friday 9am-6pm Pacific Standard Time.)
The standard processing time for phone orders is normally under 48 hours.
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Can I order by fax?

Yes, we do accept FAX orders just CLICK HERE to print out our order form. Complete the order form and FAX it to (707) 581-2047. We accept Visa, Mastercard, Discover & American Express with FAX orders. The standard processing time for FAX orders is normally under 48 hours.
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Can I heat up or cool down my toy?

Warming: To warm your Toy, we suggest filling your sink with the desired temperature of warm water and soaking your Toy for 20 to 30 minutes, giving the heat time to soak all the way into the center. Use caution when heating. Do Not over heat, as it may cause burns to sensitive skin. Test before using.

Cooling: For an unusual feeling, we suggest placing your new Toy in the refrigerator, NOT THE FREEZER, for a period of 20 to 30 minutes.

"WARNING" - DO NOT place your new toy in the freezer. Pyrex Glass is NOT intended to be frozen. Going from freezing cold to room temperature, or body heat, may shock the glass causing it to fracture. DO NOT FREEZE.

Other companies would lead you to believe otherwise. Please understand, Pyrex glass is best suited for heating, by design.
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Lubrication?

You may use your favorite lubrication on your new toy. You will find that because of the ultra smooth finish of your new toy, your lubrication will not become sticky or gummy.
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How do I clean my glass dildo?

We recommend that you clean your Pyrex glass dildo using warm water, a mild non-toxic detergent and a soft rag or sponge. In fact, all of the adult toys we sell are dishwasher safe enabling you a more extensive method of cleaning, just be sure to use a mild non-toxic detergent. If you experience any type of reaction, discontinue the use of any soap(s) and rinse the glass toy thoroughly with warm water.
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How do I store my new toy?

With care, your new toy will last forever. Care should be taken to keep your item scratch free and clean. Always keep your toy when not in use in the pouch provided. By all means treat it with the respect that any high quality item should be.
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Is my XXX toy gonna look like the ones pictured?

As we've mentioned all of the adult toys listed on the site are Hand Made, due to this fact each piece is slightly different. Our quality control staff inspects every piece that is made in our shop to ensure that each dildo will be as close as possible to those pictured.
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Do you have a printed catalog?

Yes. You can download our catalog for free by clicking here: FRONT BACK or may we suggest you use our site as the visual catalog and CLICK HERE to print out our order form for your order. We accept checks, money orders or cashier's checks but your order will be held for the payment to clear. The standard processing time for mail orders is 2 weeks.
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